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Modern industrial services : a cookbook for design, delivery, and management

West, Shaun Gaiardelli, Paolo Saccani, Nicola

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases …

Edition: 9
ISBN/ISSN: 9783030805111
Collation: xix; 202p; ill
Series Title: -
Call Number: 658 MOD S

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Modern industrial services : a cookbook for design, delivery, and management