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Service design capabilities

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales.

After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

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Detail Information
Series Title
-
Call Number
658 MOR s
Publisher
Cham, Switzerland : Springer Open.,
Collation
xv, 89p. : ill.
Language
English
ISBN/ISSN
9783030562823
Classification
658
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Service industries--Management
Customer services
Creative ability in business
Customer services--Management
Creative thinking
Specific Detail Info
-
Statement of Responsibility
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No other version available

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