Text

Working the Phones

---

Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.

---

Availability

No copy data

Detail Information

Series Title

-

Call Number

338.142 WOO w

Publisher

: Pluto Press., 2016

Collation

-

Language

English

ISBN/ISSN

9781786800145

Classification

338.142

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Sociology

Specific Detail Info

-

Statement of Responsibility

-

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment