Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly…
This is an Open Access book. How can we make work better? It is an important question, one that the Dutch government, employers’ organizations and trade unions have been grappling with. People work to make money. But work also inspires self-respect, shapes our identity and gives us a sense of belonging – especially when the work we do is good. Good work is essential to prosperity in the bro…
This open access book explores common critiques in the literature of hybrid peacebuilding, especially the lack of connection between hybridity in theory and practice. Through using a complexity-informed framework, the foundation for introducing the mid-space actor typology is established. Mid-space actors as insider-partial mediators are perceived to be vital agents for peace processes in confl…
Academic study of the tantric traditions has blossomed in recent decades, in no small measure thanks to the magisterial contributions of Alexis G.J.S. Sanderson, until 2015 Spalding Professor of Eastern Religions and Ethics at Oxford University. This collection of essays honours him and touches several elds of Indology that he has helped to shape (or, in the case of Śaivism, revolutionised): t…
This open access book explores the synergies and tensions between safety and security management from a variety of perspectives and by combining input from numerous disciplines. It defines the concepts of safety and security, and discusses the methodological, organizational and institutional implications that accompany approaching them as separate entities and combining them, respectively. T…
This open access book provides a comprehensive and informative overview of the current state of research about student perceptions of and student feedback on teaching. After presentation of a new student feedback process model, evidence concerning the validity and reliability of student perceptions of teaching quality is discussed. This is followed by an overview of empirical research on the ef…
Available Open Access under CC-BY-NC licence. 50 years after the establishment of the Runnymede Trust and the Race Relations Act of 1968 which sought to end discrimination in public life, this accessible book provides commentary by some of the UK’s foremost scholars of race and ethnicity on data relating to a wide range of sectors of society, including employment, health, education, criminal …
Islamic Ethics and the Trusteeship Paradigm explores the emerging ethical theory examines the development of this modern Islamic theory of the trusteeship paradigm as developed by the Moroccan philosopher Taha Abderrahmane (b. 1944). The volume, with contributions in English and Arabic, examines the development of this modern Islamic theory of ethics and how it permeates various disciplines: ph…
This volume offers new approaches to some of the biggest persistent challenges in the study of esotericism and beyond. Commonly understood as a particularly “Western” undertaking consisting of religious, philosophical, and ritual traditions that go back to Mediterranean antiquity, this book argues for a global approach that significantly expands the scope of esotericism and highlights its r…
This book is an open access book. Many scholars have wondered if a non-Western theory of international politics founded on different premises, be it from Asia or from the “Global South,” could release international relations from the grip of a Western, “Westphalian” model. This book argues that a Buddhist approach to international relations could provide a genuine alternative. Because o…