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Quality management and accounting in service industries : a new model of qual…
The process of globalisation in world markets and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calcula…
- Edition
- edision 3
- ISBN/ISSN
- 9781000610833
- Collation
- -
- Series Title
- -
- Call Number
- 354.68. QUA p
The power of standards : hybrid authority and the globalisation of services
Standards often remain unseen, yet they play a fundamental part in the organisation of contemporary capitalism and society at large. What form of power do they epitomise? Why have they become so prominent? Are they set to be as important for the globalisation of services as for manufactured goods? Graz draws on international political economy and cognate fields to present strong theoretical arg…
- Edition
- -
- ISBN/ISSN
- 9781108759038
- Collation
- x, 258p. : ill.
- Series Title
- -
- Call Number
- 658.562 GRA p
The future of service post-COVID-19 pandemic, Volume 1 : rapid adoption of di…
This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resour…
- Edition
- -
- ISBN/ISSN
- 9789813341265
- Collation
- XII, 225 p
- Series Title
- The ICT and Evolution of Work,
- Call Number
- 330.9 FUT f
Working in the service sector : a tale from different worlds
The rise to prominence of the service sector - heralded over half a century ago as the great hope for the twenty-first century - has come to fruition. In many cases, employment in the service sector now outnumbers that in manufacturing sectors, and it is accepted that in all developed countries, the service sector is the only one in which employment will grow in future. The reasons for this is …
- Edition
- -
- ISBN/ISSN
- 9780203500583
- Collation
- xix, 357p. : ill.
- Series Title
- -
- Call Number
- 331.793094 WOR w
Service design capabilities
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on differe…
- Edition
- -
- ISBN/ISSN
- 9783030562823
- Collation
- xv, 89p. : ill.
- Series Title
- -
- Call Number
- 658 MOR s
Models, methods and tools for product service design : the manutelligence pro…
This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of re…
- Edition
- -
- ISBN/ISSN
- 9783319958491
- Collation
- ix, 143p. : ill.
- Series Title
- -
- Call Number
- 670 MOD m
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